How EdPrime Scaled to Support 5,000+ Concurrent Users and Cut Response Times by 65%

EdPrime is a fast-growing ed-tech platform designed to streamline school operations and academic management. With features spanning student enrollment, fee collection, grading, attendance, scheduling, and communication, EdPrime serves as an all-in-one solution for schools and institutions.

As adoption grew, the platform needed to reliably support thousands of concurrent users—especially during high-traffic events like admissions and exam result releases. To ensure platform stability, performance, and usability, EdPrime partnered with Testscenario for an intensive QA engagement.

In just three months, the platform’s load capacity improved by 40%, response times dropped from 3.5 seconds to 1.2 seconds, and 150+ critical bugs were resolved across key workflows—transforming EdPrime into a faster, more reliable, and user-friendly platform for students, parents, teachers, and school admins.

EdPrime’s Platform Challenges

To meet the evolving needs of academic institutions, EdPrime had to ensure seamless performance and functionality at scale. Key challenges included:

• Supporting heavy user traffic during peak events such as admissions and exam seasons.
• Ensuring core modules (grading, attendance, fee collection) functioned reliably.
• Optimizing usability for different roles (students, teachers, admins, parents).
• Reducing system latency that previously led to slow load times under pressure.
• Creating a stable and intuitive experience to reduce support load.

Goals

To support future growth and ensure dependable daily operations, EdPrime’s QA goals focused on strengthening platform performance, stability, and usability.

Key objectives included:

• Ensure 100% functional coverage across core academic and administrative workflows.
• Resolve system bottlenecks and reduce response times during peak usage.
• Improve overall user experience by addressing UI/UX friction points.
• Validate system stability for at least 5,000 concurrent users.
• Minimize support requests through usability improvements.

The Solution by Testscenario

Testscenario executed a 3-month QA strategy tailored for educational systems, focusing on core workflows, high-load behavior, and multi-user role journeys.

Solutions implemented included:

• Functional and regression testing across grading, attendance, admissions, and fee workflows.
• Usability testing from the perspective of students, parents, admins, and teachers.
• Performance testing simulating 5,000 concurrent users to measure platform behavior.
• Resolution of 150+ functional and UI issues across critical modules.
• Average response time reduced from 3.5s to 1.2s through load tuning and caching.
• Manual bug tracking and collaboration with developers via JIRA and Slack.
• Continuous test documentation and exploratory testing for undocumented flows.

QA Summary at a Glance

🧪 Types of Testing

• Functional
• Regression
• Usability
• Performance
• Exploratory

🛠️ Tools Used

• Manual Test Suite
• JIRA (Bug Tracking)
• Slack (Team Communication)
• Internal QA Framework

📱 Devices Tested On

• Responsive Web (Chrome, Safari, Firefox, Edge)
• Desktop & Tablet Interfaces
• Real-use environments (admin panels, student/parent dashboards)

Results

Key Takeaways

• Focused QA improved platform scalability by 40%, enabling EdPrime to handle peak usage during admission cycles and exam seasons.
• Critical functionality became more reliable, with 150+ bugs resolved across grading, enrollment, and financial workflows.
• User experience saw significant gains, with a 30% drop in support tickets after addressing usability issues.
• Performance optimization reduced response times by 65%, improving accessibility and satisfaction for all user types.

Client Testimonial

“Testscenario’s QA support helped us reach a new level of stability and performance. The improvements were visible within weeks—from faster screens to smoother user journeys. Their approach was structured, responsive, and impactful.”